Shipping Policy
LAST UPDATED: SEPTEMBER 2026
All RAREMATE orders are packed and processed with care. The information below provides details on how Raremate processes, delivers, and ships your order.
RAREMATE Promise—Straightforward & Hassle-Free Deliveries
We strive to provide you with the best experience while shopping at Raremate. Your Raremate products are hand-packed with great care before being sent off for delivery.
In the unlikely case that you encounter any issues with your deliveries, our support team is always here to help.
01 Shipping Policy
1. Order Processing
Orders are generally processed and dispatched within 24 - 48 working hours from the time of order confirmation.
2. Delivery Timelines
The time taken for delivery of your order may vary depending on the location.
- Metro Cities: 3 - 5 working days
- Other Cities: 5 - 7 working days
- Remote / Rural Areas: 7 - 10 working days
The timelines are an estimate, and the actual delivery time may vary due to courier delays, weather, public holidays, festivals, or other unforeseen circumstances.
3. Shipping Charges
The shipping charges, if any, will be displayed at the time of checkout. All offers and minimum order values for free shipping will be clearly mentioned on the website or at the time of checkout.
4. Order Tracking
Once the order has been dispatched, the tracking details for the order will be sent to your registered email ID. You can also track the order using the tracking link.
5. Delivery Delays
While we strive to deliver each order within the mentioned period, there may be instances where delivery of your order may get delayed due to unforeseen circumstances like courier delays, high order volume, festivals, weather, or other such reasons.
In such scenarios, our support team will assist you with the latest information available.
6. Damaged or Tampered Package
In case of a tampered, opened, or damaged package, please make sure to withhold the delivery and inform the Raremate support team immediately.
If you have accepted the package, please make sure to record videos and photographs of the opened package and the condition of the product. This will help us in processing your replacement or refund request.
02 Cancellation Policy
We understand that it may not always be possible to shop with us. In case of cancellations, please send us an email notification as soon as possible.
Orders can be cancelled within 1 hour of placing the order or before the order is dispatched, whichever is earlier. Cancellations can be requested by contacting the Raremate support team with your order number.
Once the order has been dispatched, cancellation of the order will not be possible.
If your prepaid cancellation request is approved, the eligible refund will be processed upon confirmation of cancellation. Refunds may take a while to reflect in your account depending on the payment bank or payment gateway.
Partial cancellation of products in an order may not be possible once the order has reached the processing stage.
Raremate reserves the right to deny cancellation of an order if there is a pattern of such requests.
For cancellation-related queries, please contact the Raremate customer support team via the contact details available on the website.